Frequently Asked Questions

Everything you need to know about your next pair of handcrafted boots.

How do I determine my correct boot size?

Most of our boots run true to size, but we recommend checking our detailed size guide on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit with boot socks.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn boots in their original packaging. Exchanges are free, while returns for a refund are subject to a small restocking fee to cover return shipping.

How long does shipping take?

Standard domestic shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

Are Drew's Boots waterproof?

While our high-quality leather provides natural water resistance, they are not fully waterproof unless specified in the product description. We recommend applying a leather conditioner or waterproof spray for extra protection.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.